According to the European laws on consumer rights customers buying online have the right to withdraw from the purchase contract and return the item without giving a reason within 14 days of receiving the purchased item. To meet the expectations of our customers, our shop extends statutory law and offers a 30-day policy of withdrawal from the purchase contract for any reason.
1. The customer may withdraw from the purchase contract within 30 days of its receipt (delivery by courier/postal company) for any reason. If the order includes many items delivered separately, in batches or in parts, the return time is counted from the date of taking possession of the last item from the order.
2. The customer is obliged to inform us in writing, by e-mail or using the contact form on the Order Summary page that they wish to withdraw from the purchase contract. Please do not send the goods back until you receive information from us about the acceptance of the return and the address to which the returned item should be sent. Please remember that the goods do not always return to the place from which they were sent.
3. After we accept the return, the customer has 14 days to send back the item.
4. The customer bears the cost of return shipment. We do not accept COD returns and we are not responsible for the costs associated with such shipments. Returned goods must be verified by our employees before starting the refund procedure.
5. According to the law, the customer is obliged to return the product in a state not exceeding what is necessary to establish the nature of the product, as well as its features and functioning. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish its nature, characteristics and functioning. If the item is found to be used in a way that goes beyond what is necessary to establish the nature of the product, the refund amount is reduced by the amount of the cost of bringing the goods to the factory condition.
6. We kindly ask you to properly protect the returned item so that it does not get damaged during transport and send it back if possible in the original packaging. The customer is responsible for proper preparation for shipment and protection of goods.
7. We do not accept returns if the item shows signs of damage by the customer.
8. The refund for the returned item will be made in the form of payment in which you paid for the item.
9. We will refund the payments received from the customer within 14 days of receiving the returned goods. For orders made to European addresses the refund includes delivery costs, with the exception of additional costs resulting from the choice of a delivery method other than the cheapest standard delivery option that we offered for the returned item.
10. Any additional information about the reason for the return will help us to serve you better in the future.
Missing items / wrong product sent / goods damaged during transport:
Before accepting the package, check that the packaging is not damaged or has not been opened. If you are concerned that the contents of the package may be stolen, be sure to fill the report during collection in the presence of the person who delivered the package.
If you received the wrong item or there are items missing, take a clear picture of the outer packaging, visible shipping labels and the received item, then contact us. In the message, attach photos and the order number or email address used for the order.
If the product arrives damaged or does not work, please contact us immediately. Along with the message, please send a clear photo or video of the damaged product and outer packaging. Use good lighting and take a close photo so that we can identify and verify the problem(s). We will exchange the item for a new one or refund you the money.